The firm provides advice to health care clients
in several important areas. In broad overview they are:
Medical staff
documents result from a careful, deliberate
process of listening, building consensus and drafting in
understandable English. These documents range across the
entire medical staff terrain and include bylaws, rules
and regulations, credentialing manuals, fair hearing
plans and many more.
Peer review processes
are essential to both good patient care and practitioner
improvement. The key to an effective process is to
create and maintain it as a positive opportunity for
improvement, rather than primarily a punisher of
mistakes. To best serve these purposes, however, staffs
must carefully create and maintain the process to take
full advantage of their unique staffing strengths and
talents. We provide everything from guided process
creation, education and assistance in use all the way to
a fully-contracted peer review service.
Credentialing
processes pose significant challenges
because of the many technical requirements of
accrediting organizations and the sheer volume of
practitioners to be evaluated. We create and advise on
systems in order to strike a sensible balance between
what is required and what works efficiently.
Education on the use of
medical staff documents and processes is essential to
maintaining a healthy medical staff. No matter how
simple, medical staff issues must be conscientiously
taught on a regular basis, particularly in light of the
regular turnover of medical staff leaders. We do regular
inservice training as fits the needs of our clients.
Managed care has many
of the same credentialing, peer review and documentation
issues as hands-on providers. We have assisted HMOs with
certification and provider panel issues.
Mediation/Facilitation is
usually necessary somewhere along the road to a finished
product and a happy client. We work with both medical
staffs and administrative leaders to help them iron out
difficulties that arise between them.